CONTENTS Preface vii I A brief history of project management (and why you should care) 1 1 PLANS 2t 2 The truth about schedules 27 3 How to figure out what to do 51 H Writing the good vision 85 5 Where ideas come from 111 6 What to do with ideas once you have themIfl II SKILLS 166 7 Writing good specifications 169 8 How to make good decisions 195 9 Communication and relationships 223 10 How not to annoy people: process, email, and meetings 2t5 11 Whal to do when things go wrong 271 III MANAGEMENT 30t 12 Why leadership is based on trust 307 13 How to make things happen 331 1H Middle-game strategy 357 15 End-game strategy 385 16 Power and politics t!9 Notes W9 Annotated bibliography t59 Acknowledgments t67 Photo credits 169 Index f71