CONTENTS Preface and Acknowledgments vii Part I: Overview Chapter 1: An Introduction to Knowledge Management 3 T. Kanti Srikantaiah, Dominican University Chapter 2: Knowledge Management: A Faceted Overview .. 7 T. Kanti Srikantaiah, Dominican University Part II: Background & Issues Introductory Notes 21 Chapter 3: The Evolution of Knowledge Management 23 Michael E. D. Koenig, Long Island University, and T. Kanti Srikantaiah, Dominican University Chapter 4: From Information Management to Knowledge Management: Beyond the Hi-Tech Hidebound Systems 37 Yogesh Malhotra, Florida Atlantic University and BRINT Research Institute Chapter 5: Is Knowledge Management Really the Future for Information Professionals? .. 63 Judith Albert, Ernst & Young LLP Chapter 6: Information Services and Productivity: A Backgrounder 77 Michael E. D. Koenig, Long Island University Chapter 7: Key Challenges Facing the Evolution of Knowledge Management .. 99 Mark Mazzie, Barrett International Chapter 8: Ethics for Knowledge Management . 115 David P. Schmidt, Fairfield University Part III: Knowledge Management-Creating the Culture of learning & Knowledge Sharing in the Organization Introductory Notes .. 135 Chapter 9: Organizing to Know and to Learn: Reflections on Organization and Knowledge Management . 137 Mark Addleson, George Mason University Chapter 10: Knowledge Management and Building the Learning Organization 161 Vicki L. Gregory, University of South Florida Chapter 11: Knowledge Markets: Cooperation Among Distributed Technical Specialists .. 181 Steve Sawyer, Kristin Eschenfelder, and Robert Heckman, Syracuse University Chapter 12: Tacit Knowledge and Quality Assurance: Bridging the Theory-Practice Divide 205 Bill Crowley, Dominican University Chapter 13: Knowledge Management: A Research Scientist's Perspective .. 221 Sumitra Muralidhar, Georgetown University Medical Center Part IV: Knowledge Management-The Tools Introductory Notes 235 Chapter 14: Telecommunications and Networks in Knowledge Management.. 237 Curt M. White, DePaul University Chapter 15: Internet Search Engines and Knowledge Management 255 Ken Black, Dominican University Chapter 16: Information Technology in Support of Knowledge Management . 269 Vikas Sahasrabudhe, World Bank Chapter 17: Knowledge Management and Vocabulary Control .. 277 Ileen Fiddler, Comdisco, Inc. . Chapter 18: Infomapping in Information Retrieval 297 Bor-sheng Tsai, Pratt Institute Chapter 19: Information Coding in the Internet Environment 319 Abraham Bookstein, University of Chicago Chapter 20: Repackaging Information .. 333 John Agada, University of Wisconsin at Milwaukee Part V: Knowledge Management-Application Introductory Notes 349 Chapter 21: Components of a Knowledge Strategy: Keys to Successful Knowledge Management .. 351 Thomas Short, IBM Global Services Chapter 22: From Library to Knowledge Center: The Evolution of a Technology InfoCenter .. 365 Ellen J. Ryske and Theresa B. Sebastian, Andersen Consulting Chapter 23: Knowledge Management in the Health Sciences 389 Prudence W. Dalrymple, Dominican University Chapter 24: Knowledge Management: Can It Exist in a Law Office? .. 405 Nina Plan, Faegre & Benson LLP Chapter 25: The Intersection of Knowledge Management and Competitive Intelligence: Smartcards and Electronic Commerce 419 Katherine Shelfer, Drexel University Chapter 26: Knowledge Management in Developing Countries .. 443 T. Kanti Srikantaiah, Dominican University Chapter 27: Knowledge Counseling: The Concept, the Process, and Its Application . 459 Anthony Debons, University of Pittsburgh; Jorge Encarnacion, Consuelo Figueras, Susan J. Freiband, Mariana A. Maura, Annie F. Thompson, University of Puerto Rico; and Edwin Reyes, Office of Management and Budget Information Center, Puerto Rico Chapter 28: Knowledge Management in Swedish Corporations: The Value of Information and Information Services 481 Margareta Nelke, Tetra Pak Research & Development AB Part VI: Appendices Appendix A: A Course Syllabus for Knowledge Management (Business, Records Management, Library and Information Science Disciplines) 503 T. Kanti Srikantaiah Appendix B: A Comprehensive Bibliography on Knowledge Management .. 511 Prepared by Morgen Macintosh and T. Kanti Srikantaiah Appendix C: Information-Driven Management: A Thematic Model 540 Appendix D: About the Contributors 557 Index 571