CONTENTS Part 1Introduction1 1 Introduction to Human Resource Management1 2 Equal Opportunity and the Law 35 3 Strategic Human Resource Management and the HR Scorecard77 Part 2 Recruitment and Placement 129 4 Job Analysis129 5 Human Resource Planning and Recruiting169 6 Employee Testing and Selection213 7 Interviewing Candidates257 Part 3 Training and Development 295 8 Training and Developing Employees295 9 Performance Management and Appraisal 337 10 Managing Careers 381 Part 4 Compensation 425 11 Establishing Strategic Pay Plans 425 12 Pay for Performance and Financial Incentives 475 13 Benefits and Services513 Part 5Employee Relations 555 14 Ethics, Justice, and Fair Treatment in HR Management555 15 Labor Relations and Collective Bargaining599 16 Employee Safety and Health 635 17 Managing Global Human Resources 691 Appendices Appendix A Applying HR Content, Personal Competencies, and Business Knowledge: Supplementary Study and Discussion Assignments737 Appendix BComprehensive Cases745 Glossary761 Photo Credits771 Name and Organization Index 773 Subject Index785