CONTENTS Volume 3 : Management Support Systems, Electronic COmmerce, Legal and Security Considerations Part 1 : Telecommunications and Networking and Management SUpport Systems Local Area Networks 1 Wayne C. Summers Wide Are and Metropolitan Area Networks 21 Lynn A. Denoia Home Networking: Technologies and Management 37 Sherali Zeadally, Naveen Chilamkurti VoIP: Fundamentals and Managerial Issues 56 Sherali Zeadally, Hesham El-sayed, Farhan Siddiqui Distributed Intelligent Networks 78 C. N. Prezerakos, N. D. Tselikas, S. Venieris Cellular Networks 96 Jiang Xie, Xiaoyuan Gu Wireless Wide Area Network Technologies and Implementations 112 Anthony H. Smith, Raymond A. Hansen Client/Server Computing 128 Daniel Mcfarland, Darren B. Nicholson Grid Computing Fundamentals 142 Mark Baker Cluster Computing Fundamentals 159 Hong Ong, Mark Baker Peer-to-Peer Systems 173 Yu-Kwang Kwok Network Management 206 Jian Ren, Tongtong Li Database Fundamentals 224 Byunggu Yu Distributed Databases 242 David Coquil, Harald Kosch, Lionel Brunie Groupware 257 Robert Slagter Geographic Information Systems 271 Haluk Cetin Fuzzy Logic 291 Zejin Ding, Yan-Qing Zhang Robotics 306 Christopher A. Kittts Expert Systems 320 Efrem G. Mallach Artificial Neural Networks 331 Richard M. Golden Natural Language Processing 347 Hossein Bidgoli Intelligent Agents 360 Gerhard Weiss, Lars Braubach, Paolo Giorgini Managing the Evolution of Nanotechnology 373 Michael E. Gonnan, James E. Groves, Ahson Wardak Quantum Computing 384 Eleanor Rieffel Part 2: Electronic Commerce The Internet 395 Hossein Bidgoli Business Plans for Electronic Commerce Projects 407 Feng Li Electronic Commerce 415 Hong-Mei Chen Click-and-Brick Eleclronic Commerce 427 Atina Chircu Business-to-Business Electronic Commerce 438 Nory B. Jones, Herbert Remidez. Electronic Payment Systems 448 lndrajit Ray Web Search Technologies for Text Documents 466 Weiyi Meng, Clement Yu E-Marketplaces 482 GHliean Lee Collaborative Commerce 494 Rodney J. Heisterberg Wireless Internet 510 Abbas Jamalipaur Business-to-Consumer Web Business Models 525 Diane M, Hamilton Mobile Commerce: Technical Considerations 534 Vijay Atluri, Heechang Shin Mobile Commerce Business Models 547 Yufei Yuan Application Service Providers and IT Outsourcing 562 Bundula Jayatilaka Web Services 578 Re tie F. Reitsma Information Quality in Internet and e-Business Environments 593 Larty P. English Auctions in Electronic Commerce 612 Y. Narahari, Sujit Gujar Web Hosting 626 J.Richard Stevens Web Intelligence 639 Juan D. Velasquez., Victor L. Rebolledo E-commerce Vulnerabilities 674 Sviatoslav Braynov Part 3; Legal and Security Considerations Cybercrime and the U.S. Criminal Justice System 693 Susan W. Brenner Cyberlaw 704 Kurt H. Knudsen International Cyberlaw 717 Susanna Frederick Fischer International Intellectual Property Law for Technology Management 727 Daniel.I. Gervais The Key Role of Standardization on Technology Development, Transfer, Diffusion, and Management 738 John W. Bagby Legal, Social, and Ethical Issues of the Internet 753 Kenneth F.inar Hitnma Copyright Law 777 Irvette Tempelman-van Hunen, Aernout Schmidt The Digital Millennium Copyright Act 797 Seth Finkelstein Patent Law 811 Gerald Bluhm Trademark Law 823 Lars S. Smith Online Technology Contracts 842 Gail E. Evans Social Engineering 856 Benjamin Bock, Edgar R, Weippl Software Piracy 885 Robert K. Moniot Digital Identity 896 Abhilasha Bhargav-Spantzel Identity Management 909 John Linn Digital Evidence 921 Philip Craiger Digital Rights Management Technology 931 Renato iannella Information Security Management 940 Edwin E. Lewis, Jr. Enterprise Security Architecture 957 Jian Ren and Tongfong Li Implementing a Security Awareness Program 974 K Rudolph, John Ippolito Digital Signatures and Electronic Signatures 994 Stephen Tale, Raymond R. Panko Computer Security Incident Response Teams (CSIRTs) 1004 Raymond R, Panko Guidelines for a Security Program 1011 Hossein Bidgoli Business Continuity, Operational Risk, and Disaster Recovery Management 1020 Marco Cremonini, Pierangela Samarati