Foreword .. 5 1 Introduction 7 2 Getting started .. 8 2.1 Management policy8 2.2 Management representative 8 2.3 Organisation .. 8 2.4 Filing and sorting material 8 2.5 Reference library 9 3 Management systems.. 10 3.1 Introduction .. 10 3.2 Office manual . 10 4 The review or audit 15 4.1 Value of an audit 15 4.2 Doing an audit. 15 5 Alternative roles of the engineer and further management considerations17 5.1 General 17 5.2 Traditional consulting structural engineers role.. 17 5.3 Consulting structural engineer, design only commission . 17 5.4 Consulting structural engineer, investigatory commission . 17 5.5 Contractors structural engineer .. 17 5.6 The structural engineer and the management form of contract17 5.7 The structural engineer acting for the client in a design and build contract17 5.8 The structural engineer acting for a contractor in a design and build contract18 5.9 Structural engineers duty of care warranties18 6 Implementation and certification .. 20 6.1 Meeting the standard.. 20 6.2 Levels of certification .. 20 6.3 The certification bodies . 20 6.4 Assessment of quality management 21 6.5 Peer review.. 21 6.6 Financial assistance available 1990/91 .. 21 7 Suggested reading22 Appendix A: Typical management policy and objectives statement .. 23 Appendix B: Sample proformas .. 24