Management of municipal services - effectiveness of cpmplaint redressal system for urban poor (Softcopy is also available) (Record no. 69826)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03212nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110101s9999 xx 000 0 und d |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | MUM TH-0233 |
| Item number | SHI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Shirke, Chitrakshi Pramod (PUM20091) |
| 245 #0 - TITLE STATEMENT | |
| Title | Management of municipal services - effectiveness of cpmplaint redressal system for urban poor (Softcopy is also available) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii,114p. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents<br/>Chapter 1: Introduction 1<br/>1.1 Problem Statement 11<br/>1.2 Scope of the research 11<br/>1.3 Research Questions 11<br/>1.4 Research Objectives and Methodology 12<br/>1.5 Urban Poor 13<br/>1.5.1 Definitions on Urban Poor 13<br/>1.6 Decentralization 13<br/>Chapter 2: Literature Study 15<br/>2.1 Urban Governance 15<br/>2.2 Participatory Governance 16<br/>2.3 Citizen Participation and Political Accountability for Public Service Delivery in India: Remapping the World Bank‟s Routes 19<br/>2.4 Ladder of Citizen Participation 22<br/>2.5 Exercising Citizenship Invited and Negotiated Spaces in Grievance Redressal Systems in Hubli–Dharwad 24<br/>2.6 Citizen Participation and Grievance Redressal Mechanism 26<br/>2.6.1 Citizen Participation 26<br/>2.6.2 Grievance Redressal Mechanism 29<br/>2.7 Key Learnings 29<br/>Chapter 3: Media Analysis 31<br/>3.1 Citizen Engagement Mechanisms 32<br/>3.1.1 Ward Committees 32<br/>3.1.2 Participatory Budgeting (PB) 38<br/>3.1.3 Program based Initiatives 40<br/>3.1.4 Urban Governance Activities 42<br/>3.1.5 Key Learnings 46<br/>3.2 Customer Complaint Redressal (CCRS) 47<br/>3.2.1 Online Portal 47<br/>3.2.2 Mobile based applications 49<br/>3.2.3 Interventions in Service Delivery mechanisms 51<br/>3.2.4 Key Learnings 53<br/>Chapter 4: Case Studies 54<br/>4.1 Ahmedabad: City Profile 54<br/>4.1.1 City Profile 54<br/>4.1.2 Demographics of Ahmedabad 54<br/>4.1.2 Citizen Participation and Grievance Redressal Mechanism 54<br/>4.2 Case Study 1: Saraspur 55<br/>4.2.1 Site Profile 55<br/>4.2.2 Demographics of Saraspur 56<br/>4.2.3 Timeline of Saraspur 56<br/>4.2.4 Site Photographs 57<br/>4.2.5 Survey Analysis 59<br/>4.2.6 Survey Details 60<br/>4.2.7 Survey Analysis 61<br/>4.2.8 Highlights from Interviews with the Residents 66<br/>4.2.9 City Civic Centre (CCC) and Saraspur Ward Office 67<br/>4.2.10 Comprehensive Complaint Redressal Mechanism (CCRS) 68<br/>4.3 Case Study 2: Navrangpura 70<br/>4.3.1 Site Profile 70<br/>4.3.2 Demographics of Navrangpura 70<br/>4.3.3 Site Photographs 70<br/>4.3.4 Interview with Social Worker (BJP Karyakarta) 77<br/>4.3.7 Survey Details 80<br/>4.3.8 Problems Identified 81<br/>4.3.9 Comprehensive Complaint Redressal Mechanism (CCRS) 83<br/>4.4 Case Study 2: Behrampura 85<br/>4.4.1 Site Profile 85<br/>4.4.2 Demographics of Behrampura 85<br/>4.4.3 Site Photographs 86<br/>1.3.4 Survey Details 93<br/>1.3.5 Problems Identified 93<br/>4.4.5 Comprehensive Complaint Redressal Mechanism (CCRS) 95<br/>4.4.6 Comparative Study 97<br/>Chapter 4: Analysis of Comprehensive Complaint Redressal Mechanism (CCRS) Data 101<br/>4.5 Analysis of the CCRS Data 101<br/>Chapter 5: Recommendations 105<br/>5.1 Issues Identified 105<br/>5.2 Recommendations 105<br/>Bibliography 106<br/>Annexure 107<br/>1. Questionnaire 107<br/>2. Interview with the Ward Corporator 109<br/>3. Analysis of Comprehensive Complaint Redressal Mechanism (CCRS) Data 111<br/> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shelly Kulshreshta (Guide) |
| 890 ## - Country | |
| Country | India |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Faculty of Management | CEPT Library | CEPT Library | 24/06/2022 | Faculty of Management | MUM TH-0233 SHI | 023940 | 24/06/2022 | 24/06/2022 | Thesis |