Analysis of factors contributing to the successful cleanliness of public toilets (Also available on CD) (Record no. 55550)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03300nam a22001697a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | MTM TH-0166 |
| Item number | KIL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Killekar, Shreya (PM001416) |
| 245 ## - TITLE STATEMENT | |
| Title | Analysis of factors contributing to the successful cleanliness of public toilets (Also available on CD) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 71p.,2Sheets,CD-ROM |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | CONTENTS<br/>Certificate 2 <br/>Declaration 2 <br/>Acknowledgment 2 <br/>List of Figures 2 <br/>List of Tables 2 <br/>List of Abbreviation 2 <br/>Abstract 2 <br/>1. Introduction 10 <br/>1.1 Background and Need for study 11 <br/>1.2 Problem Statement 11 <br/>1.3 Research Question 11 <br/>1.4 Objective 11 <br/>1.5 Scope 11 <br/>2. Literature Review 12 <br/>2.1.1 Sanitation Mapping of Vishakapatnam 12 <br/>2.1.2 Technical Audit of Public Conveyance Facilities in Ahmedabad 13 <br/>2.1.3 Sanitation index indicators for MGSM 13 <br/>2.1.4 Finding toilets in India, Google to the rescue 14 <br/>2.2.1 Smart Toilet System 14 <br/>2.2.2 Change in public sanitation because of E Toilet 15 <br/>2.2.3 Svadha 16 <br/>2.2.4 Sanitation Amenities Management System 16 <br/>2.3.1 Eliminate OD 17 <br/>2.3.2 Accelerating elimination OD in Urban India 18 <br/>2.4.1 Swacch Sarvikshan Toolkit 19 9 <br/>2.4.2 Swacchta Mobile Application 19 <br/>2.5.1 My GOV citizen engagement platform 19 <br/>2.5.2 GAIA Swacch Sauchalaya Feedback 20 <br/>2.6 Summary of Literature Review 21 <br/>3. Research Methodology 22 <br/>3.1 System Study of Public Toilets in Navi Mumbai 23 <br/>4. Factors for maintaining successful cleanliness in public toilets 24 <br/>4.1 Defined roles and responsibilities 24 <br/>4.2 Contracts and Agreements 24 <br/>4.3 Quality of Public Toilets Service Delivery 24 <br/>4.4. Citizen Engagement Mechanism 25 <br/>4.5 Smart Toilet System (E-Toilet) 25 <br/>4.6 Defined roles and responsibilities 26 <br/>4.7 Analysis of RACI Matrix 29 <br/>4.8 Contracts and Agreements 30 <br/>4.8.1 NMMC and Sulabh International Social Service Organisation 31 <br/>4.8.2 NMMC and Sanitation Consultancy Service 33 <br/>4.9 Analysis of Public Toilets Contracts 33 <br/>4.9.1 Maintenance Requirement and operating procedures 33 <br/>4.9.2 Training of care taker and cleaner 33 <br/>4.9.3 Monitoring mechanism 33 <br/>4.9.4 Motivational incentive 33 <br/>4.10 Quality of Public Toilet Service Delivery 34 <br/>4.11 SERVQUAL Survey 35 <br/>4.11.1 Reliability 35 <br/>4.11.2 Assurance 36 10 <br/>4.11.3 Tangible 37 <br/>4.114. Empathy 38 <br/>4.11.5 Responsiveness 39 <br/>4.11.6 Highlights of RATER Questionnaire 40 <br/>4.11.7 RATER Questionnaire Analysis 41 <br/>4.12 Citizen Feedback Mechanism 42 <br/>4.13 Public Toilet Index 43 <br/>4.14 Introduction to E Toilets 44 <br/>4.14.1 Functionalities of E Toilets 45 <br/>4.14.2 Features of E Toilets 46 <br/>4.14.3 Citizen Perception Survey of E Toilets 48 <br/>4.14.4 Highlights of E Toilets survey analysis 50 <br/>5. Recommendations 52 <br/>5.1 Monitoring and enforcement mechanism 52 <br/>5.1.1 Defining performance standards 54 <br/>5.1.2 Implementation of the monitoring framework 55 <br/>5.1.3 Additional Inputs in the Maintenance Contracts and Agreements 56 <br/>5.1.4 Ideal Contracts for repair, maintenance and running of toilets on paid basis 58 <br/>5.2 Define Standard Operating Procedures for cleaning 63 <br/>6. Conclusion 67 <br/>Bibliography 68 <br/>Annexure 71 <br/> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Doctor, Gayatri (Guide) |
| 890 ## - Country | |
| Country | India |
| 891 ## - Topic | |
| Topic | 2016 Batch |
| 891 ## - Topic | |
| Topic | FM-PG |
| 891 ## - Topic | |
| Topic | Master in Technology Management |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Management | CEPT Library | CEPT Library | 31/01/2019 | Faculty of Technology | MTM TH-0166 KIL | 020358 | 31/01/2019 | 31/01/2019 | Thesis |