Assessment and adoption of municipal mobile apps (Also available on CD) (Record no. 55547)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03667nam a22001817a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | MTM TH-0163 |
| Item number | GOY |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Goyal, Pragati (PM001016) |
| 245 ## - TITLE STATEMENT | |
| Title | Assessment and adoption of municipal mobile apps (Also available on CD) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 58,11p.,CD-ROM |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | CONTENTS<br/>List of Figures 4<br/>List of Tables 5<br/>List of Images 6<br/>Abstract 7<br/>Chapter: 1 Introduction 12<br/>1.1 Background 12<br/>1.1.1 Introduction on E-Governance 12<br/>1.1.2 E-Governance in Municipalities 12<br/>1.1.3 E-Governance to M-Governance 13<br/>1.2 Problem Statement 15<br/>1.3 Research Questions 15<br/>1.4 Research Objectives 15<br/>1.5 Scope of work 15<br/>1.6 Research Methodology 16<br/>Chapter 2: Literature Review 17<br/>2.1 Service Quality Parameters for Mobile Government Services in India- Sage journals,<br/>Feb 14, 2016. 18<br/>2.2 Mid-term evaluation of Mobile Seva by Narsee Monjee Institute of Management<br/>Studies, July 2013 18<br/>2.3 UN E-Government Survey, 2016 19<br/>2.4 Euro M-Gov 2005 by Mobile Government Consortium International LLC 20<br/>2.5 Governance at the local government level in the Philippines: An assessment of City<br/>Government websites – Philippines journal of development, 2005 20<br/>2.6 The Foresee Experience Index :E-Gov 21<br/>2.7 An Assessment of Ghana's global E-government UN ranking E-Participation Index (EPI)<br/>21<br/>2.8 Global Trends in Municipal E-Government: An Online Assessment of Worldwide<br/>Municipal Web Portals 22<br/>2.9 Mobile App Rating Scale: A New Tool for Assessing the Quality of Health Mobile Apps,<br/>March 2015 by JMIR Publications 23<br/>2.10 Creating an evaluation system for a mobile application design to enhance usability<br/>and aesthetics, 2012 by Jiyoung Choi, Iowa State University 24<br/>2.11 Mobile Web Application Best Practices, World Wide Web Recommendation,<br/>December 2010 by Mobile Best Practices Working Group, Mobile Web Initiative 25<br/>2.12 IEEE Mobile/App Guidelines, 2018 by IEEE 25<br/>2.13 Principles of Mobile App Design, 2016 by Joshua Kaufman, Apteligent UX Design 26<br/>2.14 Mobile Application Accessibility Handbook, July 2017 by The Government of the<br/>Hong Kong Special Administrative Region 27<br/>2.15 Principles of Mobile Application design- Engage users and drive conversions by<br/>Google 27<br/>2.16 Smarter Mobile Apps through Integrated Natural Language Processing Services 28<br/>2.17 Best Practices for push notifications by Amazon appstore 28<br/>Chapter 3: Municipal Mobile Application Analysis 30<br/>3.1 Identification of Parameters 30<br/>3.1.1 Aesthetics 30<br/>3.1.2 Accessibility 31<br/>3.1.3 Accuracy 31<br/>3.1.4 Ease of use 32<br/>3.1.5 Interactivity 32<br/>3.1.6 Reliability 33<br/>3.1.7 Privacy and Security 33<br/>3.2 Scoring Pattern 34<br/>3.3 Overview of municipal application 35<br/>3.4 Ranking of the mobile application 35<br/>3.4.1 Aesthetics 36<br/>3.4.2 Accessibility 37<br/>3.4.3 Accuracy 38<br/>3.4.4 Ease of use 39<br/>3.4.5 Interactivity 40<br/>3.4.6 Reliability 41<br/>3.4.7 Privacy and Security 42<br/>3.4.8 Overall Ranking 43<br/>Chapter 4: Municipal Mobile Services Analysis 45<br/>4.1 Identification of Parameters 45<br/>4.1.1 General 45<br/>4.1.2 Service-specific 45<br/>4.2 Scoring Pattern 46<br/>4.3 Assessment of services 46<br/>4.3.1 Complaint Redressal 47<br/>4.3.2 Birth and Death Certificate 48<br/>4.3.3 Property and Professional Tax 49<br/>4.3.4 Overall ranking of services 50<br/>Chapter 5: Citizen Survey and Analysis 51<br/>5.1 Citizen Survey Questionnaire 52<br/>5.2 Citizen Survey – Awareness 52<br/>Chapter 6: Conclusion 55<br/>6.1 Conclusion 55<br/>6.2 Recommendations 55<br/>Bibliography 57<br/> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Samuel, Mercy (Guide) |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Doctor, Gayatri (Guide) |
| 890 ## - Country | |
| Country | India |
| 891 ## - Topic | |
| Topic | 2016 Batch |
| 891 ## - Topic | |
| Topic | FM-PG |
| 891 ## - Topic | |
| Topic | Master in Technology Management |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Management | CEPT Library | CEPT Library | 31/01/2019 | Faculty of Technology | MTM TH-0163 GOY | 020355 | 31/01/2019 | 31/01/2019 | Thesis |