Evaluating the impact of organizational design and governance on service delivery : a ward level perspective (Also available on CD) (Record no. 55546)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02633nam a22001817a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | MTM TH-0162 |
| Item number | MYT |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mythili, M. (PM000916) |
| 245 ## - TITLE STATEMENT | |
| Title | Evaluating the impact of organizational design and governance on service delivery : a ward level perspective (Also available on CD) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 91p.,4sheets,CD-ROM |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | CONTENTS<br/>ACKNOWLEDGEMENT 2 <br/>ABBREVIATIONS 3 <br/>LIST OF TABLES 4 <br/>LIST OF FIGURES 5 <br/>Chapter 1: Introduction to the Study 11 <br/>1.1 Background of the Study 11 <br/>1.2 Research Problem 12 <br/>1.3 Research Questions 12 <br/>1.4 Objectives 12 <br/>1.5 Scope of work 12 <br/>3.5 Research Methodology 13 <br/>Chapter 2: Literature Review 15<br/>2.1 What is Governance 15 <br/>2.2 Urban Local Government in India 15 <br/>2.2.1 74th Constitutional Amendment Act, 1992 15 <br/>2.2.1.1 Ward Committees 16 <br/>2.2.2 Reforms for decentralization under Jawaharlal Nehru National Urban Renewal Mission (JNNURM) 17 <br/>2.2.2.1 Community participation Law 17 <br/>2.3 The role of organisational design in impacting services delivery 18 <br/>2.3.1 Organizational Design in Public service – A Case from Kenya 18 <br/>2.3.2 Greater authority of London – A best practice to urban governance 19 <br/>2.4 Evaluating Service Delivery Performance 20 <br/>2.5 Service Delivery Analysis 20 <br/>2.6 Indicators 21 <br/>2.7 Citizens Surveys in Governance 22 <br/>2.7.1 Case on National Citizen Survey (NCS) of USA 22 <br/>2.7.3 A users guide to measure local governance: A case from Indonesia 28 <br/>Chapter 3: Data Collection Tools 29 <br/>3.1 Overview of tools 29 <br/>3.1.1 Governance Checklist 29 <br/>3.1.2 Citizens survey 32 <br/>3.2 Scoring framework 36 <br/>3.2.1 Overall Scoring 36 <br/>Chapter 4: Primary Data Collection 37 <br/>4.1 Trivandrum 37 <br/>4.1.1 Profile of the city 37 <br/>4.1.2 Governance Profile 38 <br/>4.1.3 Governance Checklist 38 <br/>4.1.4 Citizen Survey 43 <br/>4.1.5 Scoring 52 <br/>4.2 Ahmedabad 54 <br/>4.2.1 Profile of the city 54 <br/>4.2.2 Governance Profile 54 <br/>4.2.3 Governance Checklist Data 55 <br/>4.2.3 Citizen Survey 59 <br/>4.2.4 Scoring 65 <br/>4.3 Jaipur 67 <br/>4.3.1 Profile of the city 67 <br/>4.3.2 Governance Profile 68 <br/>4.3.3 Governance Checklist Data 69 <br/>4.3.3 Citizen Survey 73 <br/>4.3.4 Scoring 78 <br/>Chapter 5: Analysis and Inferences 79 <br/>5.1 Overall Scoring of cities 79 <br/>5.2 Analysis at a glance 80 <br/>5.3 Detailed Analysis 80 <br/>5.3.1 Trivandrum 80 <br/>5.3.2 Ahmedabad 81 <br/>5.3.3 Jaipur 82 <br/>Chapter 6: Conclusion 83 <br/>6.1 Governance 83 <br/>6.2 Financial Autonomy 83 <br/>6.3 Citizens Participation 83 <br/>References 84<br/> |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Samuel, Mercy (Guide) |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Malhotra, Meghna (Guide) |
| 890 ## - Country | |
| Country | India |
| 891 ## - Topic | |
| Topic | 2016 Batch |
| 891 ## - Topic | |
| Topic | FM-PG |
| 891 ## - Topic | |
| Topic | Master in Technology Management |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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| Dewey Decimal Classification | Faculty of Management | CEPT Library | CEPT Library | 31/01/2019 | Faculty of Technology | MTM TH-0162 MYT | 020354 | 31/01/2019 | 31/01/2019 | Thesis |