Service science (Record no. 49304)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04173 a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470525883 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4034 |
| Item number | DAS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Daskin, Mark S. |
| 245 ## - TITLE STATEMENT | |
| Title | Service science |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Jersey |
| Name of publisher, distributor, etc | John Wiley & Sons |
| Date of publication, distribution, etc | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxix,587,viiip. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | CONTENTS<br/>List of Figures xi<br/>List of Tables xxi<br/>Preface xxv<br/>Acknowledgements xxix<br/>1. Why study services? 1-26<br/>1.1 What are services<br/>1.2 Services as a percent of the economy<br/>1.3 Public versus private service delivery<br/>1.4 Why model services? <br/>1.5 Key service decisions<br/>1.6 Philosophy about models<br/>1.7 Outline of the book<br/>1.8 Problems<br/>1.9 References<br/>PART I METHODOLOGICAL FOUNDATIONS 27<br/>2 Optimization 29-108<br/>2.1 Introduction<br/>2.2 Five key elements of optimization<br/>2.3 Taxonomy of optimization models<br/>2.4 You probably have seen one already<br/>2.5 Linear programming<br/>2.6 Special network form<br/>2.7 Integer problems<br/>2.8 Multiple objective problems<br/>2.9 Mark's ten rules of formulating problems<br/>2.10 Problems<br/>2.11 References<br/>3 Queueing theory 111-182<br/>3.1 Introduction<br/>3.2 What is a queueing theory? <br/>3.3 Key performance metrics for queues and Little's formula<br/>3.4 A framework for Markovian queues<br/>3.5 Key results for non-Markovian queues<br/>3.6 Solving queueing models numerically<br/>3.7 When conditions change over time<br/>3.8 Conclusions<br/>3.9 Problems<br/>3.10 References<br/>PART II APPLICATION AREAS 183<br/>4 Location and districting problems in services 185-281<br/>4.1 Example applications<br/>4.2 Taxonomy of location problems<br/>4.3 Covering problems<br/>4.4 Median problems - minimizing the demand-weighted average distance<br/>4.5 Multi-objective models<br/>4.6 Districting problems<br/>4.7 Franchise location problems<br/>4.8 Summary and software<br/>4.9 Problems<br/>4.10 References<br/>5 Inventory decisions in services 285-339<br/>5.1 Why is inventory in a service modeling book? <br/>5.2 EOQ - a basic inventory model<br/>5.3 Extensions of the EOQ model<br/>5.4 Time varying demand<br/>5.5 Uncertain demand and lead times<br/>5.6 Newsvendor problem and applications<br/>5.7 Summary<br/>5.8 Problems<br/>5.9 References<br/>6 Resource allocation problems and decisions in services 341-375<br/>6.1 Example resource allocation problems<br/>6.2 How to formulate an assignment or resource allocation problem<br/>6.3 Infeasible solutions<br/>6.4 Assigning students to freshman seminars<br/>6.5 Assigning students to intersession courses<br/>6.6 Improving the assignment of zip codes to Congressional districts<br/>6.7 Summary<br/>6.8 Problems<br/>6.9 References<br/>7 Short-term workforce scheduling 377-413<br/>7.1 Overview of scheduling<br/>7.2 Simple model<br/>7.3 Extensions of the simple model<br/>7.4 More difficult extensions<br/>7.5 Linking scheduling to service<br/>7.6 Time-dependent queueing analyzer<br/>7.7 Assigning specific employees to shifts<br/>7.8 Summary<br/>7.9 Problems<br/>7.10 References<br/>8 Long-term workforce planning 415-458<br/>8.1 Why is long-term workforce planning an issue? <br/>8.2 Basic model<br/>8.3 Grouping of skills<br/>8.4 Planning over time<br/>8.5 Linking to project scheduling<br/>8.6 Linking to personnel training and planning in general<br/>8.7 Simple model of training<br/>8.8 Summary<br/>8.9 Problems<br/>8.10 References<br/>9 Priority services, call center design and customer scheduling 459-512<br/>9.1 Examples<br/>9.2 Priority queueing for emergency and other services. service in each class with non-preemptive priorities<br/>9.2.3 Priority service with Poisson arrivals, multiple servers and identically distributed exponential service times<br/>9.2.4 Preemptive queueing<br/>9.3 Call center design<br/>9.4 Scheduling in services<br/>9.5 Summary<br/>9.6 Problems<br/>9.7 References<br/>10 Vehicle routing and services 515-564<br/>10.1 Example routing problems<br/>10.2 Classification of routing problems<br/>10.3 Arc routing<br/>10.4 The traveling salesman problem<br/>10.5 Vehicle routing problems<br/>10.6 Summary<br/>10.7 Problems<br/>10.8 References<br/>11 Where to from here? 567-575<br/>11.1 Introduction<br/>11.2 Other methodologies<br/>11.3 Other applications in services<br/>11.4 Summary<br/>11.5 References<br/>Index 577<br/> |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 61093 |
| 890 ## - Country | |
| Country | USA |
| 891 ## - Topic | |
| Topic | FM |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Management | CEPT Library | CEPT Library | Reference | 11/01/2019 | Astha Book Agency | 9025.00 | 658.4034 DAS | 019672 | 25/01/2019 | 11281.20 | 30/07/2018 | Reference Books |