Service operations management : (Record no. 40877)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01092 a2200145 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781781006221 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Item number | PAR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Parker, David W. |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management : |
| Remainder of title | the total experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Edward Elgar Pub. Ltd. |
| Date of publication, distribution, etc | 2012 |
| Place of publication, distribution, etc | Cheltenham |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix,557p. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents<br/>Acknowledgements xvi <br/>List of abbreviations xvii<br/>1Introduction to service operations management 1<br/>2Developing a service operations strategy 42<br/>3Service process improvement 94<br/>4Leadership and teams in service operations management 138<br/>5Service supply and logistics networks 192<br/>6Innovation and services development 227<br/>7Service operations performance quality 262<br/>8Sustainable service operations 320<br/>9Service operations performance 362<br/>10Not-for-profit and public service operations management 403<br/>11Pursuit of simplicity in service operations 448<br/>12Electronic-service operations management 491<br/>Index 535<br/> <br/> |
| 890 ## - Country | |
| Country | India |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Withdrawn status | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Faculty of Management | CEPT Library | CEPT Library | 09/12/2014 | 5 | 3625.60 | 13 | 658 PAR | 013506 | 27/07/2020 | 15/07/2020 | 4532.00 | 09/12/2014 | Book |