| General note |
Preface to the Revised Edition xi<br/>1 The Psychopathology of Everyday Things 1<br/>The Complexity of Modern Devices, 4<br/>Human-Centered Design, 8<br/>Fundamental Principles of Interaction, 10<br/>The System Image, 31<br/>The Paradox of Technology, 32<br/>The Design Challenge, 34<br/>2 The Psychology of Everyday Actions 37<br/>How People Do Things: The Gulfs of Execution<br/>and Evaluation, 38 The Seven Stages of Action, 40 <br/>Human Thought: Mostly Subconscious, 44 <br/>Human Cognition and Emotion, 49 <br/>The Seven Stages of Action and the<br/>Three Levels of Processing, 55 <br/>People as Storytellers, 56 <br/>Blaming the Wrong Things, 59 <br/>Falsely Blaming Yourself, 65 <br/>The Seven Stages of Action:<br/>Seven Fundamental Design Principles, 71<br/>Knowledge in the Head and in the World 74 <br/>Precise Behavior from Imprecise Knowledge, 75 <br/>Memory Is Knowledge in the Head, 86<br/>The Structure of Memory, 91 <br/>Approximate Models: Memory in the<br/>Real World, 100 Knowledge in the Head, 105 <br/>The Tradeoff Between Knowledge in the World<br/>and in the Head, 109<br/>Memory in Multiple Heads, Multiple Devices, 111 <br/>Natural Mapping, 113 <br/>Culture and Design: Natural Mappings Can<br/>Vary with Culture, 118<br/>Knowing What to Do: Constraints, 123 <br/>Discoverability, and Feedback<br/>Four Kinds of Constraints: Physical, Cultural,<br/>Semantic, and Logical, 125<br/>Applying Affordances, Signifiers, and<br/>Constraints to Everyday Objects, 132 <br/>Constraints That Force the Desired Behavior, 141 <br/>Conventions, Constraints, and Affordances, 145 <br/>The Faucet: A Case History of Design, 150 <br/>Using Sound as Signifiers, 155<br/>Human Error? No, Bad Design 162<br/>Understanding Why There Is Error, 163<br/>Deliberate Violations, 169<br/>Two Types of Errors: Slips and Mistakes, 170<br/>The Classification of Slips, 173<br/>The Classification of Mistakes, 179<br/>Social and Institutional Pressures, 186<br/>Reporting Error, 191<br/>Detecting Error, 194<br/>Designing for Error, 198<br/>When Good Design Isn't Enough, 210<br/>Resilience Engineering, 211<br/>The Paradox of Automation, 213<br/>Design Principles for Dealing with Error, 215<br/>Design Thinking 217<br/>Solving the Correct Problem, 218 <br/>The Double-Diamond Model of Design, 220 <br/>The Human-Centered Design Process, 221 <br/>What I Just Told You? It Doesn't Really Work<br/>That Way, 236 The Design Challenge, 239 <br/>Complexity Is Good; It Is Confusion<br/>That Is Bad, 247<br/>Standardization and Technology, 248 <br/>Deliberately Making Things Difficult, 255 <br/>Design: Developing Technology for People, 257<br/>Design in the World of Business 258<br/>Competitive Forces, 259<br/>New Technologies Force Change, 264<br/>How Long Does It Take to Introduce a<br/>New Product?, 268 Two Forms of Innovation: Incremental<br/>and Radical, 279<br/>The Design of Everyday Things: 1988-2038, 282 <br/>The Future of Books, 288 <br/>The Moral Obligations of Design, 291 <br/>Design Thinking and Thinking About Design, 293<br/>Acknowledgments 299<br/>General Readings and Notes 305<br/>References 321<br/>Index 331<br/> |
