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Mehta, Saumya (PUM21314)

Assessing the maturity of selected urban local bodies (ULBs) in online service delivery by applying local online service index (LOSI) methodology in India (Softcopy is also available) - 2023 - x,43,liip.

Table of Contents
Declaration ii
Acknowledgment iii
List of figures iv
List of Abbreviations v
Executive summary vii
1 Governance and E-Government 11
1.1 What is E-Government? 11
1.2 Difference between E-Governance and Digital Governance 11
1.3 Transition of existing governance system into e-government 12
1.4 Governance in India 12
1.4.1 74th Amendment Act 12
1.5 E-Governance in India 13
2 Assessment Indices 14
2.1 Assessment index 14
2.2 United Nations E-Government Survey 14
2.2.1 India’s score in UN E-Gov survey results 15
3 Local Online Service Index (LOSI) 17
4 LOSI Methodology 18
4.1 Problem statement 18
4.2 Hypothesis 18
4.3 Assessment Process 18
4.3.1 Site selection 19
4.3.2 Understanding the questionnaire 19
4.3.3 Comparability of components 20
4.3.4 Marking scheme 20
4.4 Relevance to Indian context 21
5 Assessment Result and Analysis 22
5.1 Datapoints 22
5.2 Visualization and analysis 22
5.2.1 Demographics 23
5.2.2 Population group 24
5.2.3 Budget consideration 25
5.2.4 LOSI score map 26
5.2.5 City wise LOSI score 27
5.2.6 Category wise box plot 28
5.2.7 Content Provision 29
5.2.8 Participation and Engagement 29
5.2.9 Institutional Framework 30
5.2.10 Service provision 30
5.2.11 Technical technology 31
5.3 Achieved parameters 31
5.4 Missing parameters 32
5.5 Key inferences 32
6 Good practices 33
6.1 Mumbai 33
6.2 Chennai 34
6.3 Bangalore 35
6.4 Ahmedabad 35
6.5 New Delhi 36
6.6 Kolkata 36
6.7 Bhubaneshwar 37
7 Ci􀆟es with low score 38
7.1 Dimapur 38
7.2 Gangtok 38
7.3 Imphal 39
7.4 Aizawl 39
7.5 Lucknow 40
7.6 Port Blair 40
7.7 Silvassa 41
8 Recommendations 42
8.1 Recommendations under content provision 42
8.2 Recommendations under institutional framework 42
8.3 Recommendations under participation and engagement 42
8.4 Recommendations under service provision 42
8.5 Recommendations under technical technology 42
9 Recommendations for the questionnaire 43
10 Conclusion 43
Annexure xliv
I. List of selected ci􀆟es for LOSI main study xliv
II. Final scores for selected ULBs a􀅌er the assessment xlvi
III. Summary of LOSI assessment for all selected ci􀆟es xlviii
References li


Dewey Class. No.: MUM TH-0269 / MEH