Performance management in the public sector
Van Dooren, Wouter & Others
Performance management in the public sector - Ed.2 - New York Routledge 2015 - x,230p.
Contents
List of Figures vi
List of Tables vii
List of Boxes ix
1.Introduction 1
2.Defining the Concepts 19
3.The History of Performance Management 42
4.Performance Measurement 62
5.Incorporation of Performance Information 86
6.The Use of Performance Information 117
7.Users 139
8.Non-use 154
9.The Effects of Using Performance Information 174
10.The Future of Performance Management 203
Index 219
9780415738101
658.4013 / VAN
Performance management in the public sector - Ed.2 - New York Routledge 2015 - x,230p.
Contents
List of Figures vi
List of Tables vii
List of Boxes ix
1.Introduction 1
2.Defining the Concepts 19
3.The History of Performance Management 42
4.Performance Measurement 62
5.Incorporation of Performance Information 86
6.The Use of Performance Information 117
7.Users 139
8.Non-use 154
9.The Effects of Using Performance Information 174
10.The Future of Performance Management 203
Index 219
9780415738101
658.4013 / VAN