Performance of local government : analysis of governance framework and technolgy interventions on service delivery (Softcopy is also available)
Kashyap, Neha (PM001417)
Performance of local government : analysis of governance framework and technolgy interventions on service delivery (Softcopy is also available) - 2019 - xiii,108p.
CONTENTS
List of Figures iv
List of Tables v
List of Abbreviation viii
Abstract xii
Chapter: 1 Introduction 1
1.1. Background 1
1.2. Problem Statement 1
1.3. Research Questions 2
1.4. Objectives 2
1.5. Scope of work 2
1.5.1 Selected Cities 3
1.6 Methodology 3
Chapter 2: Literature Review 5
2.1 74th Constitutional Amendment Act (CAA), 1992 5
2.2 Twelfth Schedule of the 74th Constitutional Amendment 6
2.3 Community participation in municipal governance 7
2.3.1 Wards Committee 7
2.3.2 JNNURM – Mandatory reforms: Community Participation Law 7
2.23 JNNURM Public Disclosure Law: State Level Reform 9
2.24 State Finance Commission 10
2.4 Open Budgets India: Municipal Corporation Budget (Website Study) 11
2.6 Municipal Bonds _ Policy brief by JANAAGRAHA 13
2.7 Jannagraha City System Survey (ASICS) 14
2.8 Livability Index by Ministry of urban development 16 x
2.13 ADB: Public Service Delivery: Role of information and Communication Technology in Improving Governance and Development 17
2.18 ICT in Urban Services_ Compendium of global good practices 17
2.21 Urban and regional development plans formulation and implementation (URDPFI) guidelines, Volume 1 18
2.25 Madhya Pradesh Municipal Corporation Act 1956 19
2.26 Uttar Pradesh Municipal Corporation Act 1959 22
2.26 Bihar Municipal Bill, 2007 23
Chapter: 3 Research Methodology & Data Collection Tools 25
3.1. Research Methodology 25
3.2. Overview of tools 26
3.2.1 Basic City Information 26
3.2.2 Governance Framework 26
3.2.2 Municipal Services and revenue generation 35
3.2.3 Citizen Satisfaction Survey 38
3.2.4 Self-Observation 40
3.2.5 Final Score Framework for each Municipality 41
Chapter: 4 Primary Data Collection 42
4.1 Madhya Pradesh: Indore 42
4.1.1 Profile of the city 42
4.1.2 Governance Profile of the city 43
4.1.3 Governance checklist data 44
4.1.4 Final Score for Indore Municipal Corporation 60
4.2 Uttar Pradesh: Lucknow 61
4.2.1 Profile of the State & City 61
4.2.2 Governance Profile of the city 62
4.2.3 Governance checklist data 63
4.2.4 Final Score for Lucknow Municipal Corporation 79 xi
4.3 Bihar: Patna 80
4.3.1 Profile of the State and City 80
4.3.2 Governance Profile of the city 81
4.3.1 Governance checklist data 82
4.3.3 Final Score for Patna Municipal Corporation 98
Chapter 5: Data Analysis & Data Interpretation 99
5.1 Comparative Analysis of Financial Management 99
5.2 Overall scoring of cities 101
5.2 Detailed Analysis 102
5.2.1 Indore 102
5.2.2 Lucknow 103
5.2.3 Patna 104
Chapter 6: Conclusion 105
6.1 Conclusions 105
6.2 Recommendations 105
6.2.1 Organization/ Governance 105
6.2.2 Financial Management 105
6.2.3 Transparency 105
6.2.4 Citizen Participation 105
6.2.5 Service Delivery 106
6.2.6 Technology Intervention 106
References 107
MTM TH-0180 / KAS
Performance of local government : analysis of governance framework and technolgy interventions on service delivery (Softcopy is also available) - 2019 - xiii,108p.
CONTENTS
List of Figures iv
List of Tables v
List of Abbreviation viii
Abstract xii
Chapter: 1 Introduction 1
1.1. Background 1
1.2. Problem Statement 1
1.3. Research Questions 2
1.4. Objectives 2
1.5. Scope of work 2
1.5.1 Selected Cities 3
1.6 Methodology 3
Chapter 2: Literature Review 5
2.1 74th Constitutional Amendment Act (CAA), 1992 5
2.2 Twelfth Schedule of the 74th Constitutional Amendment 6
2.3 Community participation in municipal governance 7
2.3.1 Wards Committee 7
2.3.2 JNNURM – Mandatory reforms: Community Participation Law 7
2.23 JNNURM Public Disclosure Law: State Level Reform 9
2.24 State Finance Commission 10
2.4 Open Budgets India: Municipal Corporation Budget (Website Study) 11
2.6 Municipal Bonds _ Policy brief by JANAAGRAHA 13
2.7 Jannagraha City System Survey (ASICS) 14
2.8 Livability Index by Ministry of urban development 16 x
2.13 ADB: Public Service Delivery: Role of information and Communication Technology in Improving Governance and Development 17
2.18 ICT in Urban Services_ Compendium of global good practices 17
2.21 Urban and regional development plans formulation and implementation (URDPFI) guidelines, Volume 1 18
2.25 Madhya Pradesh Municipal Corporation Act 1956 19
2.26 Uttar Pradesh Municipal Corporation Act 1959 22
2.26 Bihar Municipal Bill, 2007 23
Chapter: 3 Research Methodology & Data Collection Tools 25
3.1. Research Methodology 25
3.2. Overview of tools 26
3.2.1 Basic City Information 26
3.2.2 Governance Framework 26
3.2.2 Municipal Services and revenue generation 35
3.2.3 Citizen Satisfaction Survey 38
3.2.4 Self-Observation 40
3.2.5 Final Score Framework for each Municipality 41
Chapter: 4 Primary Data Collection 42
4.1 Madhya Pradesh: Indore 42
4.1.1 Profile of the city 42
4.1.2 Governance Profile of the city 43
4.1.3 Governance checklist data 44
4.1.4 Final Score for Indore Municipal Corporation 60
4.2 Uttar Pradesh: Lucknow 61
4.2.1 Profile of the State & City 61
4.2.2 Governance Profile of the city 62
4.2.3 Governance checklist data 63
4.2.4 Final Score for Lucknow Municipal Corporation 79 xi
4.3 Bihar: Patna 80
4.3.1 Profile of the State and City 80
4.3.2 Governance Profile of the city 81
4.3.1 Governance checklist data 82
4.3.3 Final Score for Patna Municipal Corporation 98
Chapter 5: Data Analysis & Data Interpretation 99
5.1 Comparative Analysis of Financial Management 99
5.2 Overall scoring of cities 101
5.2 Detailed Analysis 102
5.2.1 Indore 102
5.2.2 Lucknow 103
5.2.3 Patna 104
Chapter 6: Conclusion 105
6.1 Conclusions 105
6.2 Recommendations 105
6.2.1 Organization/ Governance 105
6.2.2 Financial Management 105
6.2.3 Transparency 105
6.2.4 Citizen Participation 105
6.2.5 Service Delivery 106
6.2.6 Technology Intervention 106
References 107
MTM TH-0180 / KAS