Operationalizing the municipal service delivery system through ERP (Enterprise Resource Planning), GIS (Geography Information System) and CCC (Command and Control Centre) (Softcopy is also available)
Shah, Divija Prashant Swarupa (PM000817)
Operationalizing the municipal service delivery system through ERP (Enterprise Resource Planning), GIS (Geography Information System) and CCC (Command and Control Centre) (Softcopy is also available) - 2019 - 85p.
CONTENTS
Undertaking 2
Acknowledgement 3
List of Figures 4
List of Tables 4
Abbreviations 5
Executive Summary 6
1 Introduction . 10
1.1 Background 10
1.1.1 Smart City ICT Initiative 11
1.1.2 Enterprise Resource Planning (ERP) 12
1.1.3 Geographic Information Systems (GIS) 13
1.1.4 Command and Control Centre (CCC) . 14
1.1.5 Current Functionality of City Departments w.r.t. ERP, GIS and CCC 15
1.2 Problem Statement 16
1.3 Research Objectives 17
1.4 Research Questions 17
1.5 Research Scope . 17
2 Literature Review 22
2.1 What are Smart Cities? 22
2.2 Command and Control Centre – Maturity Assessment Framework and Toolkit. 22
2.3 Request for Proposal: Gandhinagar Smart City Command and Control Centre & Smart Features 23
2.4 Request for Proposal for Selection of SI (System Integrator) for implementation of ERP and e –Governance system for the city of Gandhinagar 24
2.5 Request for Proposal for Implementation of Enterprise GIS 25
2.6 SAP/GIS Integration Case Studies & Techniques 26
2.7 Integration of GIS and SAP – Improves Business Processes 26
2.8 Role of Geographical (Spatial) Information System (GIS) in governance 27
2.9 Pipda – Integrating GIS and SAP workflows 29
2.10 Exploring Enterprise Resource Planning (ERP) and Geographic Information System (GIS) Integration 29
2.11 ERP system based on Model for GIS Positioning of Fibre Optic Network 32
2.12 Institutionalising Service Operations of the Command and Control Centre for the City of Ahmedabad . 32
2.13 Integrated ICT and Geospatial Technologies – Framework for 100 Smart Cities Mission 34
3 Research Methodology 36
3.1 Current framework of CCC in major Cities of our Country 36
3.2 Defining Objectives/Goals for each Service 39
3.3 Preparing Use-Cases for the selected Services 39
3.4 Identification of Data Sets from ERP, GIS and CCC 40
3.5 Dispatch Strategy 42
3.6 Immediate Action for each Use Case 43
4 Research Outcome – Performance Management Manual 44
4.1 SOLID WASTE MANAGEMENT (SWM) 46
4.2 WATER SUPPLY 52
4.3 WASTE MANAGEMENT 60
4.4 CIVIC HEALTH 66
4.5 SURVEILLANCE/ SAFETY 76
5 References 84
MTM TH-0175 / SHA
Operationalizing the municipal service delivery system through ERP (Enterprise Resource Planning), GIS (Geography Information System) and CCC (Command and Control Centre) (Softcopy is also available) - 2019 - 85p.
CONTENTS
Undertaking 2
Acknowledgement 3
List of Figures 4
List of Tables 4
Abbreviations 5
Executive Summary 6
1 Introduction . 10
1.1 Background 10
1.1.1 Smart City ICT Initiative 11
1.1.2 Enterprise Resource Planning (ERP) 12
1.1.3 Geographic Information Systems (GIS) 13
1.1.4 Command and Control Centre (CCC) . 14
1.1.5 Current Functionality of City Departments w.r.t. ERP, GIS and CCC 15
1.2 Problem Statement 16
1.3 Research Objectives 17
1.4 Research Questions 17
1.5 Research Scope . 17
2 Literature Review 22
2.1 What are Smart Cities? 22
2.2 Command and Control Centre – Maturity Assessment Framework and Toolkit. 22
2.3 Request for Proposal: Gandhinagar Smart City Command and Control Centre & Smart Features 23
2.4 Request for Proposal for Selection of SI (System Integrator) for implementation of ERP and e –Governance system for the city of Gandhinagar 24
2.5 Request for Proposal for Implementation of Enterprise GIS 25
2.6 SAP/GIS Integration Case Studies & Techniques 26
2.7 Integration of GIS and SAP – Improves Business Processes 26
2.8 Role of Geographical (Spatial) Information System (GIS) in governance 27
2.9 Pipda – Integrating GIS and SAP workflows 29
2.10 Exploring Enterprise Resource Planning (ERP) and Geographic Information System (GIS) Integration 29
2.11 ERP system based on Model for GIS Positioning of Fibre Optic Network 32
2.12 Institutionalising Service Operations of the Command and Control Centre for the City of Ahmedabad . 32
2.13 Integrated ICT and Geospatial Technologies – Framework for 100 Smart Cities Mission 34
3 Research Methodology 36
3.1 Current framework of CCC in major Cities of our Country 36
3.2 Defining Objectives/Goals for each Service 39
3.3 Preparing Use-Cases for the selected Services 39
3.4 Identification of Data Sets from ERP, GIS and CCC 40
3.5 Dispatch Strategy 42
3.6 Immediate Action for each Use Case 43
4 Research Outcome – Performance Management Manual 44
4.1 SOLID WASTE MANAGEMENT (SWM) 46
4.2 WATER SUPPLY 52
4.3 WASTE MANAGEMENT 60
4.4 CIVIC HEALTH 66
4.5 SURVEILLANCE/ SAFETY 76
5 References 84
MTM TH-0175 / SHA