Strengthening performance measurement of urban basic service : a case of uaban water supply in Gujarat (Also available on CD)
Jadav, Nimisha
Strengthening performance measurement of urban basic service : a case of uaban water supply in Gujarat (Also available on CD) - 2008 - 127p.,CD-ROM
CONTENTS LIST OF TABLES ..- III LIST OF FIGURES ..- .. IV ABBREVATIONS- V EXECUTIVE SUMMARY ..- .. 2 1. INTRODUCTION ..- .. 7 1.1 Introduction ..- 7 1.2 Need of the study ..- 8 1.3 The challenge ..- 9 1.4 Research questions ..- . 10 1.5 Aim- .. 10 1.6 Objectives ..- 10 1.7 Methodology ..- 11 1.8 Scope and limitation- 11 1.9 Report structure ..- 12 2. REVIEW OF PMI INITITATIVES: Global and National Approach .. 14 2.1 What are Performance Indicators? 14 2.1.1 The Interntional Benchmarking Network for Water and Sanitation Utilities 19 2.1.2 Asian Development Bank 19 2.1.3 Water and Sanitation Program .. 19 2.2 How Performance measurement can help Urban Local Bodies? .. 21 2.3 Regularizing and sustainability in water supply performance 22 2.3.1 Case study 1: Senegal ..- .. 23 2.3.2 Case study 2: Burkina Faso . 28 2.3.2 Case study 3: Zambia ..- .. 29 2.4 Initiatives in India ..- . 34 2.4.1 Urban Services Environmental Rating System .. 35 2.4.2 Performance Measurement Programme by CMAG 37 2.4.3 Status of Implementation of Reforms 39 2.5 Summary ..- 42 3. REVIEW OF URBAN WATER SECTOR OF GUJARAT .. 45 3.0 Water supply scenario in Gujarat . 45 3.1 Institutional Framework ..- .. 45 3.2 Criteria for Selection of Case Studies 47 3.3 Case Studies ..- 49 3.3.1 Rajkot Municipal Corporation . 50 3.3.2 Mehsana Nagarpalika ..- .. 55 4. ANALYSIS- 57 4.0 Developing common indicators 58 4.1 Accessibility of Information ..- . 60 4.2 Key Gaps ..- 65 4.2.1 Availability of Information .. 65 4.2.2 Institutional Framework ..- 67 4.2.3 Technical Gaps ..- .. 70 4.2.4 Financial Performance ..- . 71 4.2.5 Reliability of WSS Services . 74 4.3 Beyond Numbers for Sustainable Performance Improvement 75 4.3.1 Key-gaps in the Process of Benchmarking .. 76 5. CONSLUSIONS AND RECOMMENDATIONS .. 78 5.0 Conclusions ..- 78 5.1 Need to strengthen indicators for water sector performance . 79 5.1.1 A Case of PM in UK.- . 79 5.2 Recommendations for Gujarat ..- .. 82 5.2.1 State Level ..- .. 83 5.2.2 Regional Level ..- .. 85 5.3.2 Recommendations for Urban Local Government .. 93 6. FURTHER SCOPE OF RESEARCH 100 LIST OF ANNEXURE ..- 102 REFERNCES ..- 125
P TH-1033 / JAD
Strengthening performance measurement of urban basic service : a case of uaban water supply in Gujarat (Also available on CD) - 2008 - 127p.,CD-ROM
CONTENTS LIST OF TABLES ..- III LIST OF FIGURES ..- .. IV ABBREVATIONS- V EXECUTIVE SUMMARY ..- .. 2 1. INTRODUCTION ..- .. 7 1.1 Introduction ..- 7 1.2 Need of the study ..- 8 1.3 The challenge ..- 9 1.4 Research questions ..- . 10 1.5 Aim- .. 10 1.6 Objectives ..- 10 1.7 Methodology ..- 11 1.8 Scope and limitation- 11 1.9 Report structure ..- 12 2. REVIEW OF PMI INITITATIVES: Global and National Approach .. 14 2.1 What are Performance Indicators? 14 2.1.1 The Interntional Benchmarking Network for Water and Sanitation Utilities 19 2.1.2 Asian Development Bank 19 2.1.3 Water and Sanitation Program .. 19 2.2 How Performance measurement can help Urban Local Bodies? .. 21 2.3 Regularizing and sustainability in water supply performance 22 2.3.1 Case study 1: Senegal ..- .. 23 2.3.2 Case study 2: Burkina Faso . 28 2.3.2 Case study 3: Zambia ..- .. 29 2.4 Initiatives in India ..- . 34 2.4.1 Urban Services Environmental Rating System .. 35 2.4.2 Performance Measurement Programme by CMAG 37 2.4.3 Status of Implementation of Reforms 39 2.5 Summary ..- 42 3. REVIEW OF URBAN WATER SECTOR OF GUJARAT .. 45 3.0 Water supply scenario in Gujarat . 45 3.1 Institutional Framework ..- .. 45 3.2 Criteria for Selection of Case Studies 47 3.3 Case Studies ..- 49 3.3.1 Rajkot Municipal Corporation . 50 3.3.2 Mehsana Nagarpalika ..- .. 55 4. ANALYSIS- 57 4.0 Developing common indicators 58 4.1 Accessibility of Information ..- . 60 4.2 Key Gaps ..- 65 4.2.1 Availability of Information .. 65 4.2.2 Institutional Framework ..- 67 4.2.3 Technical Gaps ..- .. 70 4.2.4 Financial Performance ..- . 71 4.2.5 Reliability of WSS Services . 74 4.3 Beyond Numbers for Sustainable Performance Improvement 75 4.3.1 Key-gaps in the Process of Benchmarking .. 76 5. CONSLUSIONS AND RECOMMENDATIONS .. 78 5.0 Conclusions ..- 78 5.1 Need to strengthen indicators for water sector performance . 79 5.1.1 A Case of PM in UK.- . 79 5.2 Recommendations for Gujarat ..- .. 82 5.2.1 State Level ..- .. 83 5.2.2 Regional Level ..- .. 85 5.3.2 Recommendations for Urban Local Government .. 93 6. FURTHER SCOPE OF RESEARCH 100 LIST OF ANNEXURE ..- 102 REFERNCES ..- 125
P TH-1033 / JAD