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Service operations management :

Parker, David W.

Service operations management : the total experience - Cheltenham Edward Elgar Pub. Ltd. 2012 - xix,557p.

Contents
Acknowledgements xvi
List of abbreviations xvii
1Introduction to service operations management 1
2Developing a service operations strategy 42
3Service process improvement 94
4Leadership and teams in service operations management 138
5Service supply and logistics networks 192
6Innovation and services development 227
7Service operations performance quality 262
8Sustainable service operations 320
9Service operations performance 362
10Not-for-profit and public service operations management 403
11Pursuit of simplicity in service operations 448
12Electronic-service operations management 491
Index 535

ISBN: 9781781006221

Dewey Class. No.: 658 / PAR

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